Frequently Asked Questions
NanoGrip Technology is not glue. It’s the newest innovation in lashes engineered by MoxieLash. Lashies feature a NanoGrip Technology band that is activated by our Lashie Liner to create a glue-free, magnet-free attraction. With over 25 uses per lash, we guarantee that you will absolutely love Lashies.
Lashies by MoxieLash is a product unlike anything else in the market. Our silicone band with our exclusive NanoGrip Technology provides all-day wear and comfort without magnets, metals, or glue.
We offer a number of different shapes and sizes to fit everyone’s mood and eye shape. Can’t narrow down your choices? Reach out to one of our Lash Specialists and we’ll be more than happy to take the time to talk to you about your eye shape and preference to help you find your perfect match!
For best results we do recommend cleaning your Lashies NanoGrip silicone bands between each use. Avoid using any product with oil as an ingredient as this will cause damage to your Lashies products. Using a clean q-tip and water, you can clean your lashes with both precision and a gentle touch to remove any liner collected on the silicone band throughout the day. Once clean, return your Lashies to their case for storing until the next time you use them. Lashies by MoxieLash is not responsible for damages caused by misuse of product.
Our Lashies lash styles can be worn up to 25 times while our Lashie Liner has up to 90 applications depending on the size of the liner you purchased.
International orders are typically delivered within 6-8 weeks. Customs and weather conditions can cause variability in delivery times.
Yes, our Lashie Liner is safe for even the most sensitive of eyes. The water-based formula hydrates & smooths the skin while also activating the NanoGrip Technology in the silicone band. If you have eye problems/surgery, please consult your doctor. There are no known side effects with our Lashie Liner.
Clear Liner Ingredients: Water, Styrene/acrylates copolymer, polyvinyl pyrrolidone, propylene glycol, hydroxyethyl cellulose, tocopherol, propylparaben, sodium benzoate, caprylyl glycol
Black Liner Ingredients: Water, Styrene/acrylates copolymer, polyvinyl pyrrolidone, propylene glycol, hydroxyethyl cellulose, iron oxide, tocopherol, propylparaben, sodium benzoate, caprylyl glycol
Need to return or exchange your item? No problem! Please read about our Return Policy and Exchange Policy or email firstname.lastname@example.org when you are ready to proceed.
WE ARE ALWAYS HERE TO HELP
Lashies by MoxieLash is dedicated to always ensuring our customers’ safety & happiness. With your safety in mind, it is important to note that we are unable to take returned items due to the nature of our products.
If you are unsatisfied with your product, our Lashies Support team is here to help you!
Our 100% money back guarantee protects you in the case of damaged or defective products upon verified delivery. If you receive an item within your order that may be considered damaged or defective, please email email@example.com with your order number, and a photo of the product. This is vital for our support team to locate your information and assist you as swiftly as possible.
Damaged or defective items need to be addressed within 30 days from the day of delivery.
Once the product is reviewed & confirmed damaged or defective by our team, you will be eligible for a refund or replacement of the same item. Any product prior to confirmation is not eligible for either.
Please note: Original shipping costs are non refundable. All sales are final.
Lashies by MoxieLash wants to make sure that you’re completely satisfied with your order. We are happy to accommodate product exchanges within 7 days from the time your order was delivered. Simply send us an email at firstname.lastname@example.org to let us know if your lashes aren't quite the right fit for you!
- Exchanges can only be done once per order. No exceptions.
- Lashies by MoxieLash can only exchange items that are of the same type (lashes to lashes, liner to liner) and of the same price from what the regularly marked items as based on our website prices.
- Free gifts are non-exchangeable as they are not purchased items, but promotional offers.