Frequently Asked Questions

NanoGrip Technology is not glue. It’s the newest innovation in lashes engineered by MoxieLash. Lashies feature a NanoGrip Technology band that is activated by our Lashie Liner to create a glue-free, magnet-free attraction. With over 25 uses per lash, we guarantee that you will absolutely love Lashies.

RETURN & EXCHANGE POLICY

WE ARE ALWAYS HERE TO HELP

Lashies by MoxieLash is committed to ensuring your safety and satisfaction. To maintain these high standards, we have a strict policy of not accepting returned items. If you receive a damaged item in your order, please send us a picture immediately of your item(s) at support@lashies.com.

Exchanges: If for any reason you are not completely satisfied with your purchase, Lashies by MoxieLash accepts exchange requests within 7 days of order delivery. Exchanges are limited to once per order. Only items of the same type are eligible for exchange. If the items in the exchange request are not equal in price, the customer is responsible for the price increase. Please note that free gifts are non-exchangeable. 

Once you are ready to proceed, a customer support associate will be ready to assist you at support@lashies.com or via live chat. For faster service, please have your order number available.