Frequently Asked Questions

NanoGrip Technology is not glue. It’s the newest innovation in lashes engineered by MoxieLash. Lashies feature a NanoGrip Technology band that is activated by our Lashie Liner to create a glue-free, magnet-free attraction. With over 25 uses per lash, we guarantee that you will absolutely love Lashies.

RETURN POLICY

WE ARE ALWAYS HERE TO HELP

Lashies by MoxieLash is dedicated to always ensuring our customers’ safety & happiness. With your safety in mind, it is important to note that we are unable to take returned items due to the nature of our products.

If you are unsatisfied with your product, our Lashies Support team is here to help you!

Our 100% money back guarantee protects you in the case of damaged or defective products upon verified delivery. If you receive an item within your order that may be considered damaged or defective, please email support@lashies.com with your order number, and a photo of the product. This is vital for our support team to locate your information and assist you as swiftly as possible.

Damaged or defective items need to be addressed within 30 days from the day of delivery.

Once the product is reviewed & confirmed damaged or defective by our team, you will be eligible for a refund or replacement of the same item. Any product prior to confirmation is not eligible for either.

Please note: Original shipping costs are non refundable. All sales are final.

EXCHANGE POLICY

Lashies by MoxieLash wants to make sure that you’re completely satisfied with your order. We are happy to accommodate product exchanges within 7 days from the time your order was delivered. Simply send us an email at support@lashies.com to let us know if your lashes aren't quite the right fit for you!

- Exchanges can only be done once per order. No exceptions.

- Lashies by MoxieLash can only exchange items that are of the same type (lashes to lashes, liner to liner) and of the same price from what the regularly marked items as based on our website prices.

- Free gifts are non-exchangeable as they are not purchased items, but promotional offers.