Lashies by MoxieLash is dedicated to always ensuring our customers’ safety & happiness. With your safety in mind, it is important to note that we are unable to take returned items due to the nature of our products.

If you are unsatisfied with your product, our Lashies Support team is here to help you!

Our 100% money back guarantee protects you in the case of damaged or defective products upon verified delivery. If you receive an item within your order that may be considered damaged or defective, please email with your order number, and a photo of the product. This is vital for our support team to locate your information and assist you as swiftly as possible.

Damaged or defective items need to be addressed within 30 days from the day of delivery.

Once the product is reviewed & confirmed damaged or defective by our team, you will be eligible for a refund or replacement of the same item. Any product prior to confirmation is not eligible for either.

Please note: Original shipping costs are non refundable. All sales are final.